MyHRTools ™ - Organizational & Crisis Communication - $99
A subset of the MyHRTools™ collection of resources.

As the person responsible for the Human Resources function, you partner with managers (internal clients) and their direct reports. You help the organization be effective when it must respond to business needs and challenges. In doing so, you play a major role in shaping the direction of the organization and in helping it more effectively manage the human assets, which are the employees. You ensure that the organization complies with the laws, regulations, policies, and procedures critical to your industry.

Developing effective communication systems and skills is an ongoing process that requires an understanding of what is needed by whom and for whom, as well as dedication, commitment, and willingness to learn to continuously improve ways to enhance communication across the organization.

As the HR representative, whether in day to day communication or communication for crises, you are in a variety of situations in which you must decide on the best means to communicate a message with a specific purpose for a specific audience, whether it’s by written communication or the spoken word. Topics in this module include the role of HR in organizations, the internal HR consulting process, managing meetings, written communication, E-mail communication, telephone communication, phone/web/video conferencing, external media communication, and crisis communication.

What’s in This Module for You?

• Human Resources’ Role within the Organization
  • Skill Set Requirements of the Human Resources Function
• The Internal HR Consulting Process
  • Internal HR Consulting Process Steps
    • TOOL:  Need Request Form Template
• The Paths of Organizational Communication
  • TOOL:  Internal Communication Guidelines Template
• Meetings
  • Meeting Management Guidelines
    • TOOL:  Meeting Management Checklist Template
    • TOOL:  Meeting Agenda Example
    • TOOL:  Meeting Agenda Template
    • TOOL:  Meeting Ground Rules Job Aid
    • TOOL:  Meeting Parking Lot Job Aid
• Written Communication
  • TOOL:  Memo Template
  • TOOL:  Information Memo Example
  • TOOL:  Request Memo Example
• E-mail Communication
  • TOOL:  E-mail Etiquette Guidelines
• Telephone Communication
  • TOOL:  Telephone Etiquette Guidelines
• Phone, Web, and Video Conferencing
  • TOOL:  Phone, Web, and Video Conferencing Guidelines
• External Media Communication
• Crisis Communication
  • Crisis Communication Process
    • TOOL:  Crisis Communication Plan Template
    • TOOL:  Crisis Response Team Worksheet Template
    • TOOL:  Crisis—Telephone Request Template
    • TOOL:  Crisis—Media Inquiry Template
    • TOOL:  Responding to the Media Guidelines Example
    • TOOL:  Crisis Situation Categories and Sample
    • TOOL:    Crisis Scenarios Template